Refund policy
This Refund & Return Policy applies to all purchases made through FUSEINATTI.
1. General Policy
Orders may not be returned, exchanged, refunded, or cancelled solely due to change of mind, sizing, fit, style preference, color preference, or other personal preference.
By placing an order, the customer confirms that they have reviewed and accepted the product information, sizing information, pricing, shipping terms, and this policy.
2. Product Information and Customer Responsibility
Customers are responsible for reviewing all product descriptions, photographs, measurements, sizing information, materials, specifications, and other information provided before placing an order.
FUSEINATTI provides product information to thoroughly assist customers in making an informed purchasing decision.
For any questions regarding any product, please contact us at: support@fuseinatti.com
3. Sizing, Fit and Style
Returns, exchanges, refunds, and cancellations are not accepted on the basis of:
- Incorrect size selection
- Fit preference
- Length preference
- Silhouette preference
- Styling preference
- Change of mind
Customers are responsible for thoroughly reviewing the measurements and sizing information provided before purchasing.
For any questions regarding the sizing, fit and style, please contact us at: support@fuseinatti.com
We would be more than happy to assist you within 24 hours.
4. Measurement and Manufacturing Tolerances
Our manufacturing tolerance is ±0.5 to ±1.0 cm from the stated garment measurements.
This is a standard in apparel manufacturing and does not constitute a defect. Industry tolerances may extend to approximately ±2 cm, depending on the garment and material.
Natural fabrics may also relax or shift slightly due to wear, steaming, or ironing.
A measurement difference within our stated tolerance is not considered a manufacturing defect or incorrect sizing.
5. Defective or Incorrect Products
If a customer receives an item with a confirmed manufacturing defect or receives an incorrect product due to an error by FUSEINATTI, the customer must contact FUSEINATTI with clear photographs and relevant information within 2 days.
FUSEINATTI will review the issue and determine the appropriate resolution based on the circumstances.
Where FUSEINATTI confirms responsibility for the issue, FUSEINATTI will take responsibility for the appropriate resolution.
6. What Does Not Constitute a Defect
The following are not automatically considered manufacturing defects:
- Measurement variations within ±0.5 to ±1.0 manufacturing tolerance
- Fit or sizing preference
- Normal wear, misuse, improper washing, improper storage, alteration, or damage caused after delivery
Each claim will be reviewed based on the actual condition of the product.
7. Return Authorization
No product may be returned without prior written authorization from FUSEINATTI.
Customers must follow the return instructions provided by FUSEINATTI.
All returned products are subject to inspection before any resolution is confirmed.
8. Condition of Returned Products
Where a return has been specifically authorized, the product must be returned in the condition specified by FUSEINATTI.
FUSEINATTI may refuse a returned product that has been worn, washed, altered, damaged, stained, contaminated, improperly packaged, or otherwise returned in a condition inconsistent with the return authorization.
9. International Orders
Customers placing international orders are responsible for understanding the import duties of their destination country.
Import duties/taxes imposed by destination country (if any) are the responsibility of the customer.
10. Refused, Unpaid or Abandoned Shipments
If a shipment is refused, abandoned, unclaimed, or returned because the customer fails to pay duties/taxes (if any) required for delivery, the customer remains responsible for all resulting costs.
These may include:
- Original shipping charges
- Return shipping charges
- Duties and taxes
- Reshipping to Japan charges
FUSEINATTI may require these costs to be paid before any reshipment or other resolution is provided.
A refusal to accept delivery does not constitute an authorized cancellation or return.
11. Exchanges
FUSEINATTI does not provide standard exchanges for sizing, fit, style, or personal preference.
Where an exception is specifically approved in writing, the conditions and costs of that exchange will be determined individually.
Approval of an exception in one case does not establish an obligation to approve future requests.
12. Pre-Orders
Pre-order products are produced, allocated, or reserved according to the customer’s order.
Estimated production and shipping periods are provided after an order is placed.
Once production, allocation, or order processing has begun, cancellation requests may be refused.
13. Limited-Production Products
Certain FUSEINATTI products are manufactured in limited quantities or production runs.
Availability of another size, color, replacement item, or identical product cannot be guaranteed.
Where replacement is not possible, FUSEINATTI will determine an appropriate resolution for confirmed issues for which FUSEINATTI is responsible.
14. Refund Calculations
Where a refund is specifically approved, the refundable amount will be determined based on the circumstances of the order and return.
Shipping fees, customs duties, taxes, carrier charges, return shipping costs, handling costs, payment-processing costs, or other costs already incurred may be excluded from the refund where applicable to the circumstances.
The exact amount will be confirmed after the returned product and associated costs have been reviewed.
15. Goodwill Resolutions
FUSEINATTI may, at its discretion, provide a goodwill resolution such as a discount code, store credit, partial refund, replacement, or another accommodation.
A goodwill resolution:
- Does not establish that the product was defective
- Does not modify this policy
- Does not create an entitlement to the same resolution for another order or customer
Goodwill resolutions are assessed individually.
16. Fraudulent or Bad-Faith Conduct
FUSEINATTI reserves the right to refuse service, cancel orders, restrict future purchases, or take other appropriate action where there is evidence of fraudulent activity, abuse of the return or payment-dispute process, deliberate misrepresentation, or other bad-faith conduct.
This may include situations involving false claims regarding non-delivery, product condition, payment authorization, or communications with FUSEINATTI.
17. Communications and Evidence
Customers submitting a claim may be required to provide photographs, videos, packaging photographs, labels, measurements, shipping documentation, or other information reasonably necessary to review the issue.
Failure to provide sufficient information may prevent FUSEINATTI from confirming the claim.
Records of order information, tracking information, customer communications, photographs, and other documentation may be used when reviewing a claim or responding to a payment dispute.
18. Final Review and Contact
All return, refund, defect, delivery, and related claims are reviewed individually based on the circumstances and available evidence.
Approval must be provided by FUSEINATTI in writing.
For questions regarding an order or this policy, please contact:
FUSEINATTI Customer Support
support@fuseinatti.com